Color Your Imagination

FAQ'S

What is the turn - around time from start to finish?

Depending on complexity and size, please allow our artists (1-3) weeks, (up to 4 weeks during holiday season), to complete production of our Silver, Gold, and Signature paintings. Digital Art prints are usually shipped out within (2- 7 days), unless ordered in conjunction with (Silver, Gold, and Signature) pieces, at which time all portraits are sent based on the (Silver, gold, and Signature production schedule.) * If there are changes requested please allow additional time.

Our team will ship the completed order once all items are ready for shipment. The order will be sent directly to the address indicated by you when you ordered, shipping time will vary depending on shipping method and country.

 If you would like to expedite your order, contact us via customerservice@furrypawpics.com (Subject: Expedited Order) to discuss the options.

Can I use any picture?
You may submit any picture  that is not subject to any copyright or other proprietary rights restrictions; If the owner of said copyright has given permission for you to utilize said image, please provide that information to customerservice@furrypawpics.com (Subject Copyright Approval).

Please be aware that “Furry Paw LLC” assumes no responsibility for any customers mis-use and/or mis-representation of rights and/or otherwise, and that you (the customer) will be liable for and must indemnify Furry Paw LLC from any damage resulting from any infringement of copyrights or other proprietary rights, or from any damages associated with or connected to your unauthorized submission and use of an image on a “Furry Paw LLC” product.

 Please note the unauthorized use of copyrighted images is illegal and could subject you to civil and criminal liability.

Please be aware that upon uploading your photo and sending it to FurryPawpics.com , that you are confirming that you own, have licensed, and/or have the authority of copyright to upload that particular photo, including, but not limited, to all of its affiliates and attributes..

What is the best type of picture and file format to send?

All images should clearly show the animals facial features and distinctive properties. If the image is not a digital image please email us at customerservice@furrypawpics.com (Subject: Image) and/or give us a call at 1.407.374.2442 for best delivery method.

All pictures should be in Jpeg format and in the best resolution and largest image size you can provide. If we run into any issues we will be sure to contact you.

All of my Photos are non-digital. How do I upload them?

If we are creating or re-creating the image simple, take a picture of it with your smartphone and/or digital camera and upload it to our site.

If your product requires digital printing and the image is not a digital image please email us at customerservice@furrypawpics.com (Subject: Image) and/or give us a call at 1.407.530.8902 for best delivery method.

What materials are pictures created out of?

All of our pictures are created digitally.

Can I order a different size?

Yes , via Bespoke orders only. To Order now simply contact us via Bespoke@furrypawpics.com or call us at 1.407.374.2442.

Do you sell gift certificates?

Yes! Simply contact us via Customerservice@furrypawpics.com or call us at 1.407.374.2442. We offer them digitally and/or in traditional form.

What methods of payment do you accept? Are these methods safe?

Our standard payment methods are  Credit/Debit Card.

Our secure payment processing partner is accepts all major credit cards and several types of debit cards

When do I pay for my painting?

We require full payment at the time of ordering. Once received, If you are not completely satisfied, upon our discretion, we can allow for one re-commission of the same portrait and/or reimburse you the complete purchase price minus the shipping costs and the 30% (non-refundable) artist fee.

Are the Prices subject to change?

Yes! Currently published prices are subject to change. Our company prides ourselves on customer service and providing the best product; Whilst, we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur and our site may contain typographical errors or other errors or inaccuracies and may not be complete or current.

 We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

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